Almost a year ago… family had asked me to switch from at&t Wireless (formerly Cingular) to T-Mobile so they wouldn’t have to waste minutes on calling me. When I tried to do the switch, my credit was simply not good enough to snag my own line without a ridiculously huge deposit. I was devastated and at&t hiking rates on me was making me rather sick. It didn’t help that I was also recovering out of debt so my dinged up credit record wasn’t helping at all. So family stuck in and had said “Use one of our names and get your own line.” Which I did and I joined their ranks with T-Mobile…
However… This past December, family had said “You need to get your own line with T-Mobile, if you can’t… have fun losing your phone number”. That was something I couldn’t have happen as my phone is now my second life line other than the web. I had to get T-Mobile to do a “change of responsibility” to my account under my family’s name and see if I could get one in mine. They informed me that my account under their name had a full discount upgrade available and that by transferring responsibility to me, I would more than likely lose that and have to wait 30 days for a “partial upgrade discount”. I just decided to bite the bullet and see if my credit was able to pass me. Fortunate for me… My credit seems to have healed enough to qualify me for my own line. I decided to do the change of responsibility to ease my family’s burden of supporting me and I just went with knowing that I probably lost my upgrade.
However… Today, on trying to pay my dissapearing final bill over the phone with T-Mobile… I found an interesting revelation from my dialogue with the representative:
Zero: I wanted to know how long before my account is able to do a full discount upgrade? I had heard from a few reps in-store and over the phone that I would more than likely lose it and start from square one.
Rep: Actually Zero, your account seems to have gotten that upgrade discount transferred! Did you have a question over that?
Zero: Is it a full discount? The reason I ask is because I am rather excited for the Blackberry Curve 8900 coming to T-Mobile on 2/11/09.
Rep: I am showing it is a full device discount should you decide to do a 2 year agreement. I will say that I am glad you’re excited about the Curve 8900 coming to T-Mobile and I hope that we hear from you again when the time comes for you when you do choose to get the new 8900!
I will say that the outstanding customer service that T-Mobile has is the reason I don’t want to change providers. The “Death Star” had failed to even answer simple questions with the amount of zeal that T-Mobile has. I am glad that my upgrade didn’t vanish and it just shows how much I am glad to be with T-Mobile.